Businesses that use Tally daily
Companies that depend on Tally for day-to-day accounting and need predictable, responsive technical assistance.
Support
Tally support and AMC in Dubai
Dependable day-to-day assistance that keeps Tally stable, current and aligned with your accounting operations.
On this page
01 / Overview
Overview
What an AMC covers
An Annual Maintenance Contract is the difference between having a number to call and hoping someone is available. For a business posting vouchers every day, Tally is not optional infrastructure - when it stops, invoicing stops.
BlackCat's AMC covers technical troubleshooting, version and feature guidance, VAT report assistance, invoice format changes, data backup verification and daily user support. AMC also includes same-day response, version upgrade guidance, data backup guidance and quarterly health checks.
Business-critical Tally issues receive fast acknowledgement and a same-day resolution focus from our support team, with priority assistance for AMC clients.
02 / Audience
Who it is for
Who this is for
Teams without in-house Tally expertise
Finance functions where nobody owns the software itself, only the numbers in it.
Companies running customizations
Businesses with TDL modules that need maintaining as requirements and versions change.
03 / Problems
What it solves
What AMC is there for
Invoicing stops mid-morning
A posting error or configuration problem that blocks document issue is a revenue problem, not an IT ticket.
VAT return period, and the report is wrong
Reporting questions cluster around filing dates, which is exactly when you cannot wait days for an answer.
Nobody knows if the backup works
Backup verification is the task everyone assumes somebody else is doing.
An upgrade nobody wants to be responsible for
Version changes get deferred indefinitely without guidance on what they affect.
04 / Approach
Our approach
How support works
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01
Raise it
Reach us by phone, WhatsApp or email during business hours - Mon to Sat, 9 AM to 7 PM GST.
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02
Rapid acknowledgement
Urgent issues are acknowledged quickly, with business-impact assessment to decide priority.
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03
Remote troubleshooting
Most issues are resolved remotely, with clear progress communication while we work.
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04
Quarterly health checks
Periodic reviews so problems are found before they interrupt a working day.
- Technical troubleshooting
- Version and feature guidance
- VAT report assistance
- Invoice format changes
- Data backup verification
- Daily user support
- Same-day response focus
- Quarterly health checks
06 / Benefits
Benefits
Why businesses keep an AMC
Same-day response focus
Urgent issues are acknowledged quickly, with priority assistance for AMC clients.
One accountable partner
Software, customization, VAT reports and cloud all handled by the team that set them up.
Predictable cost
Annual support rather than per-incident charges when something goes wrong at a bad time.
Ongoing TDL maintenance
Custom modules maintained as your requirements and TallyPrime versions change.
07 / FAQ
FAQ
Frequently asked questions
What does AMC include?
AMC covers remote support, same-day response, version upgrade guidance, data backup guidance, troubleshooting and quarterly health checks.
How quickly do you respond?
Urgent issues are acknowledged quickly, with a same-day resolution focus for AMC clients. We respond within one business hour, Monday to Saturday.
What are your support hours?
Monday to Saturday, 9 AM to 7 PM GST.
Do you support Tally installations you did not set up?
Yes. Contact us with your current setup and we will review what support you need.
Explore
Keep reading
Related Tally services
Need help with Tally today?
Message us on WhatsApp or call for urgent issues. Mon to Sat, 9 AM to 7 PM GST.